I learn therefore I am
Professional training for real people
Training helps your team ‘fly’
Let me be clear here. academy does not train pilots.
So this is an observer’s point of view about the unfolding and deepening crisis (I think that dramatic word is probably very apt for a company forced to cease trading for safety reasons) facing Tiger Airways in Australia .
The focus of discussions between CASA (the airline safety regulator) and the airline is primarily training. As talks continue, CASA is also looking at how training is built into the airline’s systems.
Yes, it’s fair to say I have a vested interest in training, but this seems like such a basic thing to get right to me. Not only does training keep your team motivated and inspired, it has the practical function of having them know their job, know your company and its systems.
Whether it is in-house, or externally conducted, continual training is vital to your success. This Tiger Airways incident should ring alarm bells for any senior or team leader in any industry. The wider business and regulatory community not only expects your people to know what they are doing, they also expect you to be able to document it, ensure the continual improvement of your training processes and comply with the law.
Tiger has been shut down for the moment because it was not operating in a safe fashion – damning for an airline. But each and every business is expected to operate to a high level of safety, service and quality… it’s not a nice-to-have, it’s a must-have.
As a Registered Training Organisation (RTO), academy is required to continuously develop staff in order to keep our national accreditation. But even if we did not have to do this, we would. Our people are great at their jobs, but as a business leader, you can not always take that for granted. Regular training and communication updates are needed for peace of mind, the personal development of teams and to make sure your processes are the best they can be.
Monique Kinerson says:
Training really does help your team fly! From my experience as a manager, I realised the investment in training not only told my staff that there were important enough to warrant investment, but that they were valued as a long term employee. I was always looking for ways to upskill my team so that they could be at their best and so that our team, as a whole, would be operating optimally. I know that training is important and love it so much that now I help others to optimise their teams and look good as managers! The cycle of investment continues.
September 5th, 2011 at 7:46 am