02 November 2011

Second Vision Australia Customer Contact class graduates

academy delighted to deliver training to people with low vision

SYDNEY – The second annual academy customer contact course, designed to retrain people with no or low vision, has drawn to a close with all participants graduating and gaining a nationally accredited qualification.

Sixty-three percent of people with no or low vision who want to work are unable to find employment. This statistic inspired academy to partner with Vision Australia to offer the Certificate III in Customer Contact – alongside work experience placements – to this latest talented group of people.

CEO of academy, Mark Raven, said, "We are delighted to offer this opportunity to a group of people who might not otherwise be able to access nationally recognised training like this.

"Of course it's not one-sided. The beauty of this relationship is that our trainers gain great personal satisfaction from working with such talented people. The feedback from the students has been powerful and rewarding.

"So far, there has been one job placement as a result of the course, with a few more opportunities being explored.

"We are very grateful to the companies who offer work experience and support the program," he said.

Companies that leant their support included 3M, Department of Aging, Disability and Home Care, Toll, Carlson Wagonlit and Corprofit.

You can read more about the program here and here.

The academy team and Customer Contact training graduates.